Web Store FAQ

General Questions

I have shopped at NeilMed.com before but can’t login to my account.
If you created an account or placed an order on neilmed.com prior to December 30, 2017 you will need to re-register again. We apologize for the inconvenience. We have updated our website and system and for security purposes a new password is required.

I forgot my password. How can I update it?
Go to Your Account, click "Sign in with your NeilMed Account". Under Personal Information, click "Forgot your Password?". Enter your email address and continue to follow the instructions on the screen. At the end of the process, you will receive an email with a link to reset your password. If you are still having trouble, please email our Customer Service at  questions@neilmed.com and we will help you update your password.

Where can I find a retailer in my area that sells NeilMed products?
NeilMed products are available nationwide at all leading drug and food stores. Please visit our Store Locator to find the local stores near you.

Are your entire products on your website?
Yes, everything NeilMed currently has available is available for purchase on our website. If there is something you cannot find, please email our Customer Service  at questions@neilmed.com.

Where can I submit a question or comment?
Our contact information is located here.

Order Related Questions

Promotion Codes
NeilMed promotion codes can be redeemed in the Promotion Code section on the final page in the checkout process, on the "Review & Place Order" screen. The promotion code reduces your cart subtotal only and does not apply toward Shipping & Handling. A promotion code cannot be applied to previous purchases and are only valid for use one time per customer. You can receive notice of our special promotions by registering your email address on our email sign up form located in the footer of our website.

Payment Options
NeilMed.com accepts Visa & MasterCard. We also accept payments through PayPal.

Telephone Order Policies
For the most efficient service we suggest you place your order online. If you prefer placing your order by phone, please call your local NeilMed office.

Can I save the items in my cart?
By creating an account you can save items to your personal shopping cart indefinitely. Login to your account, place items in your cart, review your cart and then select "Save for Later". The next time you return to NeilMed.com, login to your account and proceed to the shopping cart to review saved items.

How do I know if my order was processed?
As you place your order please make sure the email address you entered is correct. If you have successfully placed an order you will receive a confirmation by email within 24 hours. You will receive an additional email when your order ships. Please allow emails from intorders@neilmed.com through your spam filter.

Can I send items to multiple addresses in one order?
At this point we do not support "ship to multiple addresses". You need to place separate orders to be shipped to separate shipping addresses.

What do I do if I entered the wrong shipping address?
You may login to your account within 15 minutes of placing your order to modify or cancel it yourself.
Contact Customer Service immediately and have your name and order number ready and we can make the change for you.

Can you cancel my order?
You may login to your account within 15 minutes of placing your order to modify or cancel it.
Contact Customer Service as soon as possible and notify us that you would like to cancel your order. In most cases, we can cancel your order as long as it has not been shipped.

How do I track my order?
Your tracking information will be emailed to you once your order ships. In some instances it may take up to 72 hours for your tracking number to be available in your account after your order ships. You can also contact us at questions@neilmed.com to track your order.

Have Questions? Call Toll Free or Email to questions@neilmed.com

NeilMed Pharmaceuticals, Inc.
601 Aviation Blvd
Santa Rosa, CA  95403
TEL:  +1 707-525-3784
FAX:  +1 707-525-3785
TOLL FREE:  +1 877-477-8633
NeilMed Pharmaceuticals, Inc.
1300 Rodick Rd, Unit A
Markham, ON L3R8C3
TEL:  +1 905-480-0202
FAX:  +1 905-480-0201
TOLL FREE:  +1 877-477-8633
NeilMed Ltd.
P.O. Box 2853
Coulsdon, Surrey
CR5 2WN 
United Kingdom
TEL:  +44 (0)208 660 9447
FAX:  +44 (0)207 900 6414
NeilMed Pharmaceutical Australia Pty. Limited
12-354 Chisholm Rd
Auburn, NSW 2144
TEL:  +61 1300 652 148
FAX:  +61 (03) 8677 9989
TOLL FREE:  +61 1800 158 900
New Zealand
NeilMed Pharmaceuticals New Zealand Pty. Limited
PO Box 27310
Mount Roskill , Auckland 1440
New Zealand
TEL:  +64 (0)9 570 7279
FAX:  +64 (0)9 353 1430
TOLL FREE:  0800 634 5633
Ireland & europe Europe
NeilMed Pharmaceuticals Ltd.
P.O. Box 2853
Coulsdon, Surrey CR5 2WN
United Kingdom
TEL:  +353 (0) 16569710
FAX:  +44 (0)207 900 6414
NeilMed Pharmaceuticals Pte. Ltd.
66 Tannery Lane
#01-02D Sindo Indl Building
Singapore 347805
Tel: +65 6221 9840
Fax: +65 6491 5930
NeilMed Devices Pvt. Ltd.
Suite 1 C, #118
Neil Rao Towers, Road # 3
EPIP Zone, Whitefield 
Bangalore 560066
TEL:  +91-80-41613512 - 13
NeilMed Pharmaceuticals K.K.
Ohi Distribution Depot, Meisei Corp
7-11, Tokai 4-Chome, Ohta-Ku
Tokyo 143-0001
TEL:  +81 (03)5755 9876
FAX:  +81 (03)5539 4493